Refund and Returns Policy

Last Updated: July 2026

At BOB International Corporation, we want you to be satisfied with your purchase. Please review our refund and returns policy below before placing an order.

Important: All return requests must be approved before sending any item back. Unauthorized returns may not be accepted.

1) Return Eligibility

Items may be eligible for return if they meet the following conditions:

The return request is submitted within 14 days of delivery.
The item is unused, unopened, and in its original packaging.
The item is in the same condition as received.
Proof of purchase or order number is provided.

2) Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

Opened or used products
Hair color, developer, chemical, liquid, aerosol, or pressurized items
Personal care or beauty products that have been opened
Final sale, clearance, or promotional items
Items damaged due to customer misuse or improper storage

3) Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing, or incorrect, please contact us within 48 hours of delivery at jay@bob-usa.com.

Please include your order number, photos of the item, packaging, shipping label, and a brief description of the issue. We will review the case and assist with a replacement, refund, or carrier claim as appropriate.

4) Return Shipping

Reason for Return	Return Shipping Responsibility
Customer changed mind / ordered by mistake	Customer is responsible for return shipping.
Incorrect item received	BOB International Corporation will assist with return shipping or replacement.
Item damaged during shipping	We will assist with a carrier claim, replacement, or refund as appropriate.

5) Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method.

Please allow several business days for the refund to appear, depending on your bank or card issuer.

6) Restocking Fee

Returned items may be subject to a restocking fee if the return is not due to our error. Shipping fees are non-refundable unless the return is caused by an incorrect or defective item.

7) Exchanges

Exchanges may be available depending on product availability. Please contact us before sending any item back.

8) How to Start a Return

To request a return, please email us at jay@bob-usa.com with your order number and reason for return.

9) Contact

Questions? Email jay@bob-usa.com
BOB International Corporation – New Jersey, USA