Terms and Conditions
Last Updated: July 2026
At BOB International Corporation, we want you to be satisfied with your purchase.
Please review our Refund & Returns Policy carefully before placing an order.
Please do not send items back without prior authorization.
Returns sent without an approved Return Authorization may be refused.
1) Return Eligibility
Return requests must be submitted within 14 calendar days after the carrier marks the package as delivered.
Items may be eligible for return only if they meet the following conditions:
- The item is unused, unopened, and in its original packaging.
- The item is in the same condition as received.
- All original parts, accessories, seals, labels, and packaging are included.
- Proof of purchase or order number is provided.
- The return request is reviewed and approved by BOB International Corporation before the item is shipped back.
2) Non-Returnable Items
For safety, hygiene, and product integrity reasons, the following items cannot be returned:
- Opened, used, tested, or partially used products
- Hair color, developer, chemicals, liquids, aerosols, or pressurized items
- Personal care, beauty, or hygiene-related products that have been opened
- Final sale, clearance, promotional, or discontinued items
- Items damaged due to customer misuse, improper storage, or improper handling
- Items returned without approval
even if an allergic reaction occurs, unless required by applicable law.
3) Damaged, Missing, or Incorrect Items
If your order arrives damaged, missing, or incorrect, please contact us within
48 hours of delivery at jay@bob-usa.com.
and a brief description of the issue. We will review the case and assist with a replacement,
refund, or carrier claim as appropriate.
4) Lost or Delivered Packages
Customers are responsible for providing a complete, accurate, and secure delivery address.
Once a package is marked as delivered by the carrier, claims will be reviewed on a case-by-case basis.
If the carrier shows the package as delivered but you did not receive it, please first check around your delivery area,
with household members, neighbors, building management, or the carrier. If the package still cannot be located,
contact us and we will assist with a carrier claim when appropriate.
5) Return Shipping
| Reason for Return | Return Shipping Responsibility |
|---|---|
| Customer changed mind / ordered by mistake | Customer is responsible for return shipping. |
| Incorrect item received | BOB International Corporation will assist with return shipping or replacement. |
| Item damaged during shipping | We will assist with a carrier claim, replacement, or refund as appropriate. |
| Package marked delivered but not received | Reviewed case-by-case. Carrier claim assistance may be provided when appropriate. |
6) Refunds
Once your return is received and inspected, we will notify you whether your refund is approved or rejected.
Approved refunds will be processed back to the original payment method.
Please allow approximately 5–10 business days for the refund to appear,
depending on your bank, card issuer, or payment provider.
Original shipping charges are non-refundable unless the return is due to our error, an incorrect item,
or a defective product.
Refunds may be reduced if returned items are not in their original condition or are missing parts,
accessories, packaging, seals, or labels not due to our error.
7) Exchanges
Exchanges may be available depending on product availability. Please contact us before sending any item back.
If the requested replacement item is unavailable, we may offer a refund or alternative solution.
8) Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete address,
the customer may be responsible for original shipping charges, return shipping charges, and any additional carrier fees.
9) Right to Refuse Returns
We reserve the right to refuse any return, refund, or exchange that does not meet the conditions outlined in this policy.
10) How to Start a Return
To request a return, please email us at jay@bob-usa.com with your order number
and reason for return.
Please wait for approval and return instructions before shipping any item back.
11) Contact
Questions? Email jay@bob-usa.com
BOB International Corporation – New Jersey, USA